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Support response time policy
Our support team will handle Urgent technical issues, Non-urgent technical issues, and Business issues.
Please read the article explaining our response time policy for each of these three types of issues.
Tips about reporting an issue
Just reporting “I’m unable to log in” will not be immediately clear to us. Taking that as an example, if you do have trouble logging in, then please describe what’s going on. A better description would be “I don’t remember my username”, or “I don’t remember my password” or “the login screen does not display, I get an error message”.
In almost all cases, it can be very helpful to include a screenshot of what you’ve experienced.
When you send us a support issue, please make sure to enter your e-mail address correctly, so that our responses actually reach your inbox.