Open a new support case

If you’re a paying customer at Aqua Platform, please feel free open a support case if you’re in need of our assistance.

Log in to get started with our support tool

Start by logging in with your username and password.

If you haven’t opened a case with us in the past, please start by creating a username.

Support response time policy

Our support team will handle Urgent technical issues, Non-urgent technical issues, and Business issues.

Please read the article explaining our response time policy for each of these three types of issues.

Tips about reporting an issue

Please help us to help you by sending us a description of your issue that is as clear as possible.

Just reporting “I’m unable to log in” will not be immediately clear to us. Taking that as an example, if you do have trouble logging in, then please describe what’s going on. A better description would be “I don’t remember my username”, or “I don’t remember my password” or “the login screen does not display, I get an error message”.

In almost all cases, it can be very helpful to include a screenshot of what you’ve experienced.

When you send us a support issue, please make sure to enter your e-mail address correctly, so that our responses actually reach your inbox.

Aqua Platform Terms & Conditions are available for download.

Additional Information